Recent security incidents have highlighted how attackers exploit helpdesk processes by impersonating legitimate users to gain unauthorized access. Syba Insight's Identity Verification & Security module delivers powerful verification tools that strengthen your password reset and helpdesk workflows by leveraging historical user data and behavioral patterns.
How it works: When a user requests a password reset or sensitive action, Syba Insight generates intelligent verification challenges based on user data and historical patterns. Service desk agents receive structured guidance to validate user identity effectively and confidently.
Social Engineering Protection
Reduce Social Engineering Risks
Protect against attackers impersonating employees by providing agents with verification challenges based on contextual user data that legitimate users are more likely to answer correctly.
- Intelligent verification challenge generation
- Contextual data validation
- Customizable verification workflows
- Real-time agent guidance
Significantly reduce successful social engineering attempts
Pattern Analysis
Historical Pattern Analysis
Leverage user behavior and access history to create verification challenges that reference each user's unique interaction patterns within your systems.
- Advanced behavioral pattern recognition
- Historical access data analysis
- Risk-based authentication
- Adaptive security policies
Leverage historical data for smarter verification
Risk Assessment
Intelligent Risk Assessment
Automatically assess password reset and access request risk levels and apply appropriate verification requirements based on configurable policies and detected patterns.
- Real-time risk scoring
- Dynamic verification requirements
- Context-aware security
- Automated policy enforcement
Apply appropriate security measures based on risk level
Audit Logging
Comprehensive Audit Logging
Maintain complete records of verification attempts, password resets, and agent actions for audit review, compliance reporting, and security investigations.
- Complete audit trail logging
- Forensic investigation support
- Automated compliance reporting
- Real-time monitoring dashboards
Complete audit trail for compliance and security
